aviator 99 Privacy Policy — How We Handle Your Personal Data

1Introduction

This Privacy Policy ("Policy") describes how aviator 99 ("aviator 99", "we", "us", "our") collects, processes, stores, shares, and protects personal data relating to players and visitors who access or use the aviator 99 platform at aviator99.com ("Platform").

aviator 99 is an English-language online gaming platform serving players in Pakistan. All platform interfaces, account communications, and support interactions are conducted in English. All financial transactions on the Platform are denominated in Pakistani Rupee (PKR).

By creating an aviator 99 account, making a deposit, placing a bet, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2Who We Are

aviator 99 is the data controller in respect of personal data collected through the Platform. As data controller, aviator 99 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data-related enquiries, requests, and complaints, you may contact the aviator 99 data team using the contact details provided in Section 15 of this Policy. We aim to acknowledge all data-related communications within 5 business days.

3Data We Collect

aviator 99 collects personal data across several categories depending on how you interact with the Platform. The following table summarises the main categories of data we may hold:

aviator 99 does not collect or process special category data (such as biometric data, health data, or political opinions) unless strictly required for a specific regulatory purpose and with your explicit consent.

4How We Collect Data

aviator 99 collects personal data through the following channels:

• Direct interactions: Data you provide when completing the aviator 99 registration form, submitting identity verification documents, making deposits or withdrawals through JazzCash, Easypaisa, Raast, or bank transfer, placing bets, or contacting our support team.
• Automated technical collection: Data collected automatically when you visit the Platform, including IP address, browser and device information, and session activity logs.
• Cookies and similar technologies: Data collected through first-party cookies and analytics tools used to understand how players use the Platform and to maintain session state. See Section 9 for full details.
• Third-party payment processors: Confirmation data received from JazzCash, Easypaisa, Raast, and other payment partners when processing PKR transactions, limited to transaction confirmation references and amounts.
• Identity verification providers: Where required, we may use third-party services to assist with verifying the identity and age of players, including where document verification is required.

5How We Use Your Data

aviator 99 processes your personal data for the following purposes:

• To create and manage your aviator 99 player account and PKR balance.
• To process PKR deposits and withdrawals through your chosen payment method.
• To verify your identity and age in compliance with applicable responsible gaming and anti-money laundering obligations.
• To settle bets, calculate winnings, and maintain accurate gaming records.
• To detect, investigate, and prevent fraud, cheating, bonus abuse, and other conduct prohibited under the aviator 99 Terms & Conditions.
• To provide English-language customer support through Live Chat and Telegram.
• To send you account-related communications such as transaction confirmations, security alerts, and responsible gaming notifications.
• To send promotional communications about bonuses, new games, and platform features — subject to your marketing preferences.
• To maintain platform security, investigate technical issues, and improve the overall performance and reliability of the aviator 99 platform.
• To comply with applicable legal and regulatory obligations.

aviator 99 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human oversight.

6Legal Bases for Processing

aviator 99 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as an aviator 99 player — including operating your account, processing PKR transactions, and settling bets.
• Legitimate interests: Processing necessary for aviator 99's legitimate business interests, including fraud prevention, platform security, and improving the player experience, where those interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification, anti-money laundering checks, and responsible gaming record-keeping.
• Consent: Processing based on your explicit consent, including sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

7Sharing Your Data

aviator 99 does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for the specified purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer processors receive the minimum data required to process PKR deposits and withdrawals on your behalf.
• Game content providers: Third-party game suppliers may receive anonymised or pseudonymised session data required to deliver and maintain their games on the aviator 99 platform. They do not receive your full identity or contact data.
• Identity verification providers: Where KYC verification is required, we may share identity documents with contracted verification service providers who are bound by strict data handling obligations.
• Fraud prevention and security: We may share data with fraud prevention agencies and security services where we have a legitimate interest in doing so, including where we suspect money laundering, fraud, or cheating.
• Legal and regulatory disclosure: We may disclose personal data to law enforcement authorities, regulatory bodies, or courts when required by applicable law or a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the aviator 99 business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8Payment Data

aviator 99 does not store full payment credentials on its own servers. PKR payment transactions are processed directly through the relevant payment provider's secure infrastructure. aviator 99 retains only the information necessary to identify and reconcile transactions — such as transaction reference numbers, amounts in PKR, timestamps, and the last four digits or masked identifier of the payment method used.

Your full JazzCash or Easypaisa mobile number associated with a payment transaction is stored in a secure, access-controlled environment and is used solely for the purpose of processing your withdrawals and reconciling your PKR account history.

9Cookies and Tracking Technologies

aviator 99 uses cookies and similar technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your aviator 99 account and security cookies that help protect against unauthorised access.
• Functional cookies: Remember your preferences such as language settings and previously visited sections of the Platform.
• Analytics cookies: Collect anonymised data about how players use the Platform, which pages are visited most, and how players navigate between sections. This data helps us improve the aviator 99 experience. We do not use this data to identify individual players.
• Responsible gaming cookies: Track session duration for the purposes of delivering responsible gaming reminders and reality check pop-ups configured in your account settings.

You can control non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the Platform. For full details on the cookies set by aviator 99 and their respective purposes and durations, please contact our support team.

10Data Retention

aviator 99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Active accounts: Personal data associated with an active aviator 99 account is retained for the duration of the account relationship.
• Closed accounts: Following account closure, core identity and transaction data is retained for a minimum of five years to satisfy anti-money laundering and responsible gaming record-keeping obligations.
• Marketing data: If you opt out of all marketing communications, your marketing preference record is retained to ensure we respect your opt-out decision.
• Support communications: Live Chat transcripts and support ticket data are retained for two years from the date of the interaction.
• Technical and session data: Raw technical log data is typically retained for 12 months from the date of collection before being deleted or anonymised.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

11Your Data Rights

aviator 99 respects your rights over your personal data. You may exercise the following rights at any time by contacting our support team:

• Right of access: You may request a copy of the personal data aviator 99 holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For most data points, you can update this directly through your account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data while a query or complaint is being resolved.
• Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis, and where the processing affects your interests, rights, or freedoms.
• Right to withdraw consent: Where we are processing your data based on consent — such as for marketing communications — you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of the above rights, please contact the aviator 99 support team via Live Chat or at [email protected]. We may need to verify your identity before processing a data rights request.

12Security Measures

aviator 99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the aviator 99 platform.
• AES-256 encryption for sensitive data at rest, including identity documents and financial data.
• One-way cryptographic hashing for account passwords — aviator 99 staff cannot view your plain-text password.
• SMS-based two-step verification for sensitive account actions including password resets and large PKR withdrawal requests.
• Automated login anomaly detection that flags access from new devices or unusual geographic locations.
• Role-based access controls that limit staff access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, aviator 99 will notify affected players in a timely manner and take immediate remediation steps.

13Minors and Age Verification

aviator 99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification checks are conducted as part of the account registration and KYC process.

If aviator 99 becomes aware that personal data has been collected from a person under 18 years of age, that account will be immediately suspended, all personal data associated with the underage user will be deleted as soon as technically practicable, and any funds held in the account will be processed in accordance with applicable legal requirements.

14Policy Updates

aviator 99 reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy will be communicated to registered players via their registered Pakistani mobile number or email address, or via a prominent notification displayed upon login to the Platform.

The updated Policy takes effect from the date stated at the top of the document. Your continued use of the aviator 99 platform following that date constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

A record of previous versions of this Privacy Policy is available upon request from the aviator 99 support team.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by aviator 99, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly from your aviator 99 member dashboard. This is the fastest way to reach our English-language support team.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line for data-related enquiries.
• Telegram: @aviator99official — for general enquiries. Sensitive data requests should be directed to Live Chat or email for security purposes.

All privacy-related communications are handled in English. We aim to acknowledge data requests within 5 business days and to respond substantively within 30 days. If your request is complex or involves a large volume of data, we will notify you if additional time is required.